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General requirements for all returns; UK and International:
“All we ask” is you make the return within 28 days from the date of despatch and to ensure that your returned goods meet the following conditions:
- Item(s) are unused and in new condition.
- Have all tags and hygiene strips in place.
- Are all in original packaging.
- Have been tried on wearing underwear.
- Are clean and free of odours.
To return an item(s) firstly print the Returns Form, complete it and return it with your invoice and goods to:
Customer Returns
Blu Leisure Ltd
Aldermans Lodge
Heath Lane
Woburn Sands
MK17 8TN
We would recommend that you return your items via registered post. Return postage is at your own cost and risk.
Please clearly state on the invoice the reason for return and whether you require a refund or exchange, We are only able to exchange items for the same product.
Please note that this does not affect your statutory rights.
You have a legal obligation to take reasonable care of the goods while they are in your possession. If you fail to comply with this obligation, we may have a right of action against you for compensation. This applies to all goods that are returned.
Our returns policy does not affect your statutory rights.
If you return goods claiming they are defective, we will examine the returned goods and will notify you of your refund via e-mail within a reasonable period of time. We will process the refund due to you as soon as possible and, in any case within thirty (30) days of the day we confirm via e-mail that you are entitled to a refund for defective goods.
If a refund or reimbursement is payable to you, we will transfer the money using the same method originally used by you to pay for your purchase. If we cannot refund via the original payment then a cheque will be raised to the address on the order.
Return Exceptions:
Please note that the following items are Non-returnable:
1. Ear Plugs, 2. Nose Clips 3. Costumes without Hygiene strips
Once you have tried them on you own them. For hygiene purposes, EU Health Standards forbids the sale of such items if previously sold.